Privacy Policy

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  1. Introduction

    Thank you for selecting Travelcultz. Your privacy is of paramount importance to us, and we are dedicated to safeguarding your personal information. This Privacy Policy delineates our practices regarding the collection, utilization, disclosure, and protection of your information when you access our website or engage with our services.

    The entity responsible for the personal data is Travelcultz, located at Gulshan Bellina, Sector 16B, Greater Noida West.

    Email address of the data protection compliance manager: Info@travelcultz.com

 

  1. Personal Information Collected

    Personal Information:

    When you submit an inquiry, we will request your name, email address, phone number, and nationality. Should your agent submit the inquiry on your behalf, we will collect information pertaining to your nationality.

    Upon booking our services, we will require personal information such as your name, email address, phone number, and passport details. If your agent books our services for you, we will request your name, contact details, and passport details.

    To process payments, you will be required to furnish billing information for invoice processing (if applicable). For credit card payments, your credit card information will be collected and encrypted by the payment gateway. We do not have access to this data.

    Non-Personal Information:

    When you visit our website and interact with us via social media, we may collect non-personal information, including your IP address, browser type, region, language used, number of pages viewed, number of visits to our website, and usage patterns, to enhance our website and services.

    During and after your travel, we may collect your feedback regarding our services for quality control purposes.

    Special Categories of Personal Data:

    During our interactions, we may collect special categories of personal data about you to provide the most tailored services that align with your individual needs. The special categories of personal data we may collect include:

     Health restrictions that may impact your travel;

     Dietary restrictions;

     Sexual orientation (if relevant to your travel arrangements);

     Religious beliefs.

You are under no obligation to consent to our processing or disclosure of your sensitive information. We only collect and process data that you explicitly agree to provide and which is necessary to ensure the safety and comfort of your trip.

 

  1. Purposes of Data Collection

    Travelcultz collects and processes your personal data for the following objectives:

    To contact you via email, phone call, or messaging applications to provide tour information, offer travel consultations, and manage the services you have booked.

    To book services on your behalf with our partners and suppliers.

    To resolve any issues that may arise during your travel.

    To deliver news and updates if you subscribe to our newsletter.

    To conduct marketing surveys and arrangements for our services' quality control.

    To implement promotional activities for our products and services.

    We also utilize your information to generate data that does not identify you personally. For instance, to produce statistics regarding our website visitors, the number of impressions or clicks on a specific tourist offer, or the demographic data of our visitors.

 

  1. Data Retention Period

    We will retain your personal data only for the duration necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements.

    Furthermore, we are obligated to retain basic information about our customers (Identity, Contact, Transaction Data) for a period of 5 years following the provision of services for tax compliance purposes.

    In certain circumstances, we may anonymize your personal data (rendering it unassociable with you) for research or statistical purposes. In such cases, we may use this information without further notice to you.

 

  1. Data Recipients

    To adhere to the data collection objectives outlined in this Privacy Policy, we may transfer your personal data to:

    Service Providers: To provide services on our behalf or to assist us with the services we render to you. Examples include hotels, guides, airlines, etc. We also share data with financial service providers for processing credit card transactions.

    Legal Entities: We may disclose your personal information upon request from law enforcement agencies, in instances where we believe it will assist us in protecting our or your legitimate rights under the law.

    Marketing Organizations: We may share your anonymized personal data with third parties to conduct marketing or quality control surveys.

    By accepting this Privacy Policy, you authorize us to process and communicate your personal data to the aforementioned companies and service providers. When disclosing your personal data, we will ensure that the information is transferred in accordance with this Privacy Policy and is permissible under applicable data protection laws.

 

  1. Data Protection Rights

    We have implemented appropriate technical and operational security measures to prevent your personal data from being accidentally lost, misused, or accessed in an unauthorized manner, altered, or disclosed.

    We restrict access to your personal data to employees, contractors, and other third parties, granting them access only to the information they have a legitimate business need to know. They will process your personal data solely on our instructions and are bound by a duty of confidentiality.

    As Data Controllers, we undertake the responsibility to guarantee the exercise of your rights:

    You have the right to confirm that we are processing your personal data and to access your personal data.

    You have the right to rectify errors if your data is inaccurate or incomplete, to ensure the accuracy of the information being processed.

    You have the right to request the suspension of processing of your data if it is unlawful or the data is inaccurate.

    You have the right to request the deletion of your data without undue delay if the processing is unlawful.

    Should you wish to exercise any of the rights set forth above, please contact us using the contact details provided in this policy.

 

  1. Cookies

    We utilize cookies, which are small files containing information about your browsing activity on our website, primarily intended to facilitate your navigation.

    One of the principal purposes of cookies is to save time when revisiting the website by eliminating the need for re-registration of available information.

    You have the option to accept or reject cookies. Most browsers automatically accept cookies, but you can modify your settings to refuse all cookies if you prefer.

 

  1. Modifications to the Policy

    We will periodically update this Privacy Policy in response to requirements arising from legal, regulatory, or operational changes, without prior notice.

    When updating the content of this policy, we will revise the date of the last update.

 

  1. Contact Information

    We always welcome comments, contact, and feedback from you concerning the “Privacy Policy.” Should you have any questions related to this policy, please contact us at the email address: Info@travelcultz.com.